Frequently Asked Questions

Everything you need to know about your recipe for better skin.

How do I know which products are right for my skin type?

We recommend using our Recipe Builder tool on the website or speaking with our askINKEY team. We provide personalized skincare routines based on your specific concerns, whether it is acne, aging, or hydration.

Are The INKEY List products cruelty-free and vegan?

Yes, we are proud to be a cruelty-free brand. While the vast majority of our products are vegan, we recommend checking the individual product pages for the vegan symbol to be 100% certain before purchasing.

How long does shipping take and how much does it cost?

Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over a certain threshold, which varies by region. Express shipping options are also available at checkout.

What is your return policy?

We want you to love your skin. If you are not satisfied with a product, you can return it within 30 days of purchase. Please contact our support team to initiate a return and receive a refund or exchange.

Can I use Vitamin C and Retinol together?

We generally recommend using Vitamin C in your morning routine for antioxidant protection and Retinol in the evening to support skin renewal. Using them at different times helps prevent potential irritation.

How should I store my products to keep them fresh?

Store your products in a cool, dry place away from direct sunlight. Ensure caps are tightly sealed after every use. Some products, like our Vitamin C Serum, are best kept in a dark environment to maintain stability.